Services
We provide a complete, outsourced management solution that will extract the maximum value from your taxi concessions and provide your customers with a prompt, professional and safe taxi service.
management
control
negotiation
selection
Our services
Vetting and selection
In helping you select the right taxi provider, we look at a wide range of factors beyond the financial value of the contract. These include the size and age of their fleet, the availability of executive cars and uniformed drivers, fare rates and staff discounts, likely response times, disabled access and carbon reduction measures.
We oversee the entire selection process, sending out tender invitations to local taxi operators, carrying out regulatory checks and inspecting insurance and licensing documents. Finally, we help you to evaluate the competing bids so you can choose the best fit.
Negotiating better rates
Because we know the taxi business inside out and understand the true value of an exclusive concession, we are the experts when it comes to negotiating preferential terms.
Even if you wish to continue using your existing taxi provider, we will increase your income and are almost always able to improve the staff discount on offer. In 70% of cases, the incumbent taxi provider is selected. The difference is that they are now managed by us under a formal contract and comprehensive SLA covering performance.
Performance management
We continually review the performance of your taxi provider, handling any complaints and issues raised. We can also use booking data to monitor both taxi response times and the overall value of the concession.
Once under contract, taxi providers are bound by a strict SLA covering aspects such as speed of dispatch, quality and condition of vehicles, customer service and driver behaviour. We work directly with the taxi provider to resolve any issues and improve performance. If necessary, the taxi provider can be immediately replaced with minimum disruption.
Credit control
Alongside performance management, credit control is another problem area for many businesses dealing directly with taxi operators.
We take on responsibility for managing the income from your taxi concessions so, rather than chasing payment, you receive regular revenue, paid directly by us.
Technology options
We offer a range of alternatives using the latest technology to make it quick and easy for staff and customers to book a cab.
GSM taxi phones
We can supply desktop taxi free phones for staff or guest use, providing a direct line to the taxi provider. Simply pick up the handset and you’re connected to their taxi dispatch office.
Based on GSM mobile phone technology, our taxi phones don’t require an additional landline. A daily, automatic status check makes sure each phone is fully operational. If a fault is detected, we immediately dispatch a replacement that can be instantly swapped out.
Taxi Butler
For ultimate speed and convenience, the Taxi Butler is a simple, smart device that lets you order a taxi at the push of a button. We can arrange for one or more of these to be provided by your chosen taxi operator.
Multiple cars can be called at once and the screen shows driver details and a live ETA for each cab. The Taxi Butler then provides an alert when the taxi has arrived.
Infopoint
When a more rugged solution for self-service use is required, our range of Infopoint units are ideal.
Available in a variety of desktop and wall-mounted sizes, these easy-to-use units provide a free taxi phone plus additional buttons that can be programmed to access other services such as travel information, helplines or any other services you specify, all free of charge to the user.
Highly visible and incredibly robust, Infopoints can be customised to carry your branding and complemented by high-quality, branded signage and backboards.
We can supply desktop taxi free phones for staff or guest use, providing a direct line to the taxi provider. Simply pick up the handset and you’re connected to their taxi dispatch office.
Based on GSM mobile phone technology, our taxi phones don’t require an additional landline. A daily, automatic status check makes sure each phone is fully operational. If a fault is detected, we immediately dispatch a replacement that can be instantly swapped out.
For ultimate speed and convenience, the Taxi Butler is a simple, smart device that lets you order a taxi at the push of a button. We can arrange for one or more of these to be provided by your chosen taxi operator.
Multiple cars can be called at once and the screen shows driver details and a live ETA for each cab. The Taxi Butler then provides an alert when the taxi has arrived.
When a more rugged solution for self-service use is required, our range of Infopoint units are ideal.
Available in a variety of desktop and wall-mounted sizes, these easy-to-use units provide a free taxi phone plus additional buttons that can be programmed to access other services such as travel information, helplines or any other services you specify, all free of charge to the user.
Highly visible and incredibly robust, Infopoints can be customised to carry your branding and complemented by high-quality, branded signage and backboards.
