Benefits
When we take on the management of your taxi concessions, our focus is on delivering the maximum financial and operational benefits for your business.
revenue
service
hassle
compliance
Why do I need Taxi Management Services?
All venues need taxis. More importantly, all taxi firms need venues, which represent a lucrative source of paying customers, week in and week out.
In the majority of cases, no formal arrangement exists between the venue or site and their preferred taxi provider. These businesses are missing out on a potential source of revenue. Worse still, they leave themselves open to venue staff breaking the law by accepting inducements from taxi drivers in exchange for fares. Frequently, drivers will seek to recoup these payments by overcharging your guests.
In cases where there is already an agreement in place with a local taxi provider, the income received rarely reflects the true value of the concession. These arrangements also seldom involve a formal contract and service-level agreement (SLA) to guarantee performance and provide the proper transparency.
How can we help
Maximise revenue
For taxi operators, the exclusive right to service a high-traffic venue has significant commercial and strategic value. With our help, your taxi concessions can form a valuable new revenue stream. Thanks to our in-depth knowledge of the UK taxi market, its business models and local competitive environments, we are able to maximise our clients’ income.
We can also manage existing or potential taxi ranks or parking spaces under the same concession, generating additional revenue and ensuring speedy pick-up for customers.
Improve performance
When staff are held up by a late or unreliable taxi service, it causes operational problems for your business. But when your customers are being let down, you risk damage to your reputation.
The standard of service of your chosen taxi provider is part of the customers’ experience. Poor service – from delays to dirty cabs and rude drivers – will inevitably reflect badly on you.
We actively manage the performance of your taxi provider and, with binding contracts and strict SLAs in place, we will make sure they maintain the highest standards.
Ensure legal compliance
Without proper management oversight, taxi firms and drivers may seek to persuade your front-line staff to send fares their way. Any cash payments, personal discounts, vouchers or other “off the books” incentives offered or received are likely to constitute a breach of anti-bribery legislation.
By formalising the arrangement and requiring the taxi operator to pay through us for the rights to the concession, we put an end to unregulated fees and incentives. Preferential rates for staff can still be retained as part of a formal, fully compliant discount scheme, but these benefits are now properly audited and above board.
Prevent overcharging
Overcharging of hotel guests and other out-of-town visitors – who often know no better – is rife in some parts of the sector. We remove this issue entirely.
As part of their tender application, taxi operators submit a detailed fare charging structure. We analyse this carefully and only put forward operators who are competitive. These rates then form part of the operator’s contract with us so you can rest assured that your guests aren’t being ripped off.
